1. Introduction
Island Experts is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our platform at islandexperts.lc. By using Island Experts, you agree to the collection and use of information as described in this policy.
2. Information We Collect
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Account information — name, email address, phone number, and password when you register
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Provider profile — business name, description, service area, pricing, photos, and contact details
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Booking information — service requested, preferred date and time, and notes provided
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Payment records — billing details associated with your plan (card details are processed securely by PayPal and never stored by us)
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Usage data — pages visited, search terms, device type, browser, and IP address
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Reviews and ratings — content submitted through our review system
3. How We Use Your Information
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Create and manage your account
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Display your provider profile to potential customers
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Process booking requests and facilitate connections between users
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Send important notifications related to your account, bookings, or listing approvals
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Respond to your support requests
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Improve our platform, features, and user experience
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Comply with legal obligations
4. How We Share Your Information
We do not sell your personal data. We may share your information only in the following circumstances:
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With other users — provider profile information (name, business details, contact info) is visible to customers on the platform
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With service providers — we use PayPal for payment processing and trusted web hosting providers to operate the platform
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For legal compliance — we may disclose information if required by law or to protect the rights and safety of our users
5. Data Storage and Security
Your data is stored securely on our web servers. We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Cookies
Island Experts uses cookies to enhance your browsing experience. Cookies help us keep you logged in to your account, remember your preferences, and analyse how our platform is used. You can disable cookies in your browser settings, though this may affect the functionality of the platform.
7. Your Rights
You have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate data
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Request deletion of your account and associated data
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Opt out of non-essential communications
8. Children's Privacy
Island Experts is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has registered, we will promptly delete their account.
9. Third-Party Links
Our platform may contain links to third-party websites, including provider websites and social media profiles. We are not responsible for the privacy practices of those external sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page and notify registered users by email of any significant changes. Continued use of the platform after changes constitutes your acceptance of the updated policy.
